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Tamron USA, Inc., or its authorized agents, will not repair any product that is not an officially imported product and sold through an authorized Tamron USA dealer. In other words, there will be no authorized repair service under any circumstance for gray market products. In such a case, the user must return the product to the dealer at which it was purchased for unauthorized repair service.
Check Authenticity of Your Product:
You can check the authenticity of the product you have/plan to purchase by locating the silver hologram Tamron USA Authorized Dealer/Six-Year Warranty logo sticker on top of the lens box and/or by completing the Tamron Online Warranty Registration. You may also call Tamron at 1-800-827-8880 to verify the serial number.
Look for this logo. Dealers not authorized by Tamron USA, Inc. cannot offer any warranty and cannot use this logo. All authorized Tamron USA dealers are requested to place this logo on their website; however, some dealers, even if authorized, may not have the functionality to add this logo to their website. We highly recommend that you check with the dealer or Tamron USA, Inc. to determine whether the dealer is authorized. You can find a list of authorized Tamron USA dealers by clicking here or by calling 1-800-827-8880.
The Risk of Purchasing Gray Market Products:
Interchangeable lenses are precision optical and mechanical products. Therefore, if handling during transportation or storage is not adequate, defects or malfunctions may occur. As for our products supplied through our regular distribution channel, meticulous care is taken in transportation and storage in order to ensure quality protection. However, in the case of gray-market products, it is more likely that they are handled inadequately during transportation or storage; are exposed to undesirable conditions such as high temperatures, vibration, shock, high humidity, dust, dirt and so on; or that they have been mixed up with used products since they are not under our strict control. Therefore, we are unable to warrant the quality of gray-market products.
Always look for Tamron products that are supplied through our authorized distribution channel. By purchasing Tamron products from an authorized dealer, you can ensure the quality of the product, which will be also covered by Tamron USA's Six-Year Limited Warranty, the only warranty accepted by Tamron USA, Inc. in the USA. To find an authorized Tamron dealer near you, please click here.
If you have any question as to the authenticity of a dealer or product, please do not hesitate to contact our Service Department at 1-800-827-8880, Option 1, to discuss your impending purchase.
See our warranty policy