Customer feedback about their experience with Tamron Service

From: Katherine
Sent: Monday, October 16, 2017 11:01 AM
To: Jessica Parry
Subject: Re: Another repair?

Hi Jessica,

Thank you SO much! I greatly appreciate all of your help through this process! You've made it totally painless and have been super helpful. If there is ever a review or survey to fill out when I get the lens back, let me know so I can fill it out.


From: Mary
Sent: Wednesday, October 04, 2017 1:52 PM
To: Jessi Carrieri
Subject: Order #XXXXX

Dear Jessi Carrieri,

I wanted to let you know that I received my Tamron lens today. It works beautifully now with the new Canon 6D M2 in live view. The update you did worked! I am appreciative at how easy you made it to get my lens fixed. The customer service was excellent. Another reason why I love Tamron. My Tamron lens is my favorite lens and I am so glad you were able to help me.

Thank you,

From: Customer X
Sent: Thursday, September 14, 2017 8:04 PM
To: Custserv Dept
Subject: Re: Firmware Upgrade

Jessica, thank you so much for the very quick and complete response! Kudos to you and Tamron for this type of service. I really mean that… doesn’t happen all the time with some other companies.

I’m a Canon user. Current camera is 7d mark 2. So I should be OK.

From: Herbert
Sent: Thursday, July 27, 2017 2:09 PM
To: Alexandra Niesen
Subject: RE: Lens warranty

Thank you Ali you all are wonderful. I just bought another Tamron lens for the trip because of the way you responded to me last week. I love this new lens. It is amazing.

From: Chris
Sent: Friday, May 26, 2017 3:41 PM
To: Alexandra Niesen
Subject: Re: Chris Bonacci Tamron 60mm Macro Lens Test...

Hi Ali,

The customer service you have provided me with regards to the service of my lens has been both exceptional and extraordinary. Throughout the process, you have been continually friendly, responsive and accommodating, and it has been greatly appreciated. The lens has particular meaning to me because I used it to take the last photos of my dog, Tyson, who just recently passed away.

As a small token of my gratitude, I have sent you a small Amazon gift card (with a photo of Tyson). Please be on the lookout for it.

Thank you again for everything.
Best regards,