Photo Lens Repair Policy

 


January 1, 2022

Tamron Authorized Repair Station

Tamron USA, Inc.
10 Austin Blvd.
Commack, NY 11725
Tel: 631.858.8400
Fax: 631.858.8462
e-mail: custserv@tamron.com

A. TAMRON WARRANTY POLICY
Only Tamron lenses imported officially by Tamron USA, Inc. and distributed by authorized Tamron USA, Inc. dealers carry a Six-Year Limited USA warranty. Click here to see full policy.

B. OUT-OF-WARRANTY SERVICE
Repair service shall be handled as out of warranty when damage is caused by mishandling, misuse, or abuse. This includes sand, liquid, impact and tampering damage. Fungus damage caused by keeping the products in high humidity shall not be covered under warranty.

Repair Charges (parts and labor inclusive) are applicable for repairs handled by Tamron and our authorized dealers.

An estimate is first sent to the customer/authorized dealer and repair job shall be initiated only when the approval is given in writing (a signature on the estimate stub). Such approval can be sent to Tamron and/or authorized repair service stations by email, mail and/or by fax.

All declined repairs will incur a $12 return shipping fee.

Sales/Use tax shall be added for repairs sent directly to Tamron's repair facility by end-users where applicable.

C. WHERE TO SEND REPAIRS
Tamron USA, Inc. 10 Austin Blvd., Commack, NY 11725, ATTN: Repair Dept..

D. FREIGHT POLICY
Shipment of merchandise for repair to Tamron's repair facility shall be made freight prepaid by the customer, regardless of the nature of the repair.

Shipment of merchandise after a WARRANTY repair by Tamron's repair facility shall be made freight prepaid by Tamron via ground or air service depending on your location. OUT OF WARRANTY repairs will incur a $12 shipping fee included in your repair estimate. This applies only to return shipments in the continental United States, Alaska, and Hawaii. However, freight charges based on weight will be added to the bill when special arrangement (such as overnight or two-day priority) is made at the request of the customer. Any return shipments made outside of our jurisdiction (international shipments) will be the customer's responsibility and included on your repair estimate. This includes any UPS or FEDEX estimated duties and taxes and may be subject to change. Once the delivery has shipped from our New York warehouse, Tamron USA, Inc. will not be responsible for any further fees and/or charges.

Signature Required ($6.00 charge) on your package return is an option we highly recommend that you choose when filling out our customer equipment repair form. Tamron is not liable for any unclaimed product after successful delivery is made by our carriers. If a package is received damaged please contact our customer service group at 1-800-827-8880 option 1.

E. REPAIR RATE SCHEDULE
Rates/estimates can only be determined after the equipment is received and evaluated by Tamron and/or Tamron's Authorized Service Centers. If you wish to receive information on how to receive an estimate, please contact the service department at 1-800-827-8880.

F. REMARKS

Classifications:
Minor Repair: A Minor repair includes Checking, cleaning, lubricating, adjusting and calibrating of minor assemblies only. There may be additional charges for replacement parts.

Major Repair: A Major Repair includes Checking, cleaning, lubricating, adjusting and calibrating of all minor and major assemblies. Major repairs may vary depending on the difficulty of repair and replacement parts needed.

Beyond Economical Repair: Unit will be returned un-repaired due to the repair price exceeding the price of the item.

Extent of Repair:
Minor dents, scratches, etc. will not be fixed so far as they do not affect performance of the product. Replacement of such parts shall incur additional cost and will be quoted separately.
Sand, impact, liquid and tampering by an unauthorized party:
Any sand, impact, liquid and tampering by an unauthorized party may be quoted for parts and labor regardless of the classification.
Warranty after repair:
6 months parts and labor
Consequential damage:
The warranties herein are expressly in lieu of all other express warranties and of any other obligation on the part of the manufacturer including any liability for consequential damages for the breach of any warranty whether express or implied. No warranties, whether express or implied, including the warranties or merchantability or fitness for a particular purposes, are made by any distributor or dealer of the products herein warranted nor shall such dealer or distributor be liable for the payment of any direct or consequential damages.

G. INSTRUCTION MANUALS
Instruction manuals are available online or through the Customer Service Department. Please call 1-800-827-8880 for pricing and availability.